This playbook sets out what we find in most financial services and SACCOs businesses before they move to a single system, what we set up, and the reports owners use once it is running.
Where the money leaks
- Loan schedules are maintained by hand
- Member statements take days to prepare
- Arrears are discovered when it is too late to act
What we set up
- Member records
- Members, shares and savings with full history.
- Loan management
- Applications, appraisal, disbursement and schedules.
- Collections
- Repayments by mobile money, check-off and bank.
- Interest and penalties
- Calculated by product and posted automatically.
- Statements
- Member statements on request and on the phone.
- Portfolio reports
- Arrears, provisions and portfolio at risk.
How a normal day runs
- Member applies for a loan
- Loan appraised and disbursed
- Repayments collected and allocated
- Arrears followed up
Reports owners use
- Portfolio at risk
- Loan ageing
- Member balances
- Interest income
Modules involved
Accounting, CRM, Support, HR and Payroll, Assets. They share one database, so every entry updates the accounts and the reports together.
Where to start
Most financial services and SACCOs businesses start with accounting, CRM, support, then add the rest once the first phase is stable.
Questions we are often asked
- Can it manage different loan products?
- Yes. Each product has its own interest method, term, fees and penalties.
- Can members receive statements on their phone?
- Yes. Statements and balances can be shared through a member portal or by message.