Agents that work inside your system.
They answer customers, read documents and chase follow-ups in ERPNext, and they stop and ask a person whenever a decision matters.
Sample conversation, fictional figures.
Three kinds of agent, one system behind them.
Each one reads and writes the same records your team uses, so nothing lives in a separate tool.
Customer agents
Answer on WhatsApp, email and your website, day and night.
- Answers from your own products and prices
- Qualifies the enquiry and books a meeting
- Creates the lead in ERPNext with the whole conversation
Operations agents
Back-office work done inside ERPNext.
- Reads supplier invoices and delivery notes into drafts
- Chases overdue payments and missing documents
- Prepares the reports your managers ask for
Knowledge assistant
Answers your team's questions from your own records.
- Policies, procedures and price lists
- Customer and order history
- Shows the source of every answer
Our own enquiries are answered by an agent.
Every WhatsApp enquiry to Azzir Group is answered first by an agent we built on ERPNext. It asks about the business, prices smaller jobs, books the walkthrough and creates the lead. Larger figures go to a person to approve before the customer sees them.
Useful, safe and on record.
It only does what you allow
Which records it reads, which actions it takes, up to which amount.
A person approves what matters
Prices, discounts, payments and promises wait for a yes.
Everything is recorded
Each message and action is kept against the customer or the document.
It hands over when it should
A person is told at once when a customer asks for one, or the agent is unsure.
Start with one job, then give it more.
Pick one job
The first replies to customers, supplier invoices, or payment follow-ups.
Set the limits
What it may read and do, and what always waits for a person.
Run beside your team
It drafts, your team checks and sends, until you trust it.
Give it more
Hand it the next job once the first runs well.
Will it replace my staff?
It takes the repetitive part: first replies, data entry and follow-ups. Your team keeps the conversations and decisions that need a person.
What if it gets something wrong?
It works inside limits, asks for approval on anything that commits money, and every step is recorded, so a mistake is caught and put right, not hidden.
Which languages does it speak?
It answers in the language your customer writes in, including English and Swahili.
Do we need ERPNext first?
Agents are most useful when they can read and act on your records, so we set them up on ERPNext. If you are not on ERPNext yet, we start there.
Start where you are.
Ask an agent one of your real questions.
Thirty minutes on our own demo system. Nothing to prepare.