Customer Agents
One agent that serves your customers on the phone, WhatsApp and web chat, in English and Kiswahili.
- Calls answered and made at any hour, with no queue
- WhatsApp and web chat answered from live prices and stock
- Orders taken, payment links sent and appointments booked
- Every conversation saved to the customer record
- Handover to a person with the full history when needed
Businesses that miss calls and messages, or spend hours on routine ones.
- Calls answered and made at any hour, with no queue
- WhatsApp and web chat answered from live prices and stock
- Orders taken, payment links sent and appointments booked
- Every conversation saved to the customer record
- Handover to a person with the full history when needed
- Limits, approvals and a full record of every action
Four steps to switch it on.
How we deliver- 1Pick the work
We find the repetitive tasks that cost the most hours and choose the first one.
- 2Set the limits
What the agent may do alone, what needs approval and who it hands over to.
- 3Run beside your team
The agent works in shadow first, and its results are checked against staff.
- 4Switch on and measure
It goes live with a dashboard of work done, exceptions and hours saved.
Agents that run back-office work inside ERPNext, on documents and in the portals your team logs into.
Ask your company anything and get the answer from your own documents and records, with the source shown.
Every agent tested, watched and improved, and your people trained to work with them.


